Shopping at www.b-princess.com is easy:
– Use the CLOTHING links. You can also shop directly from the “ shop by category” Or “shop by collection “.
– Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page.
– Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top of the page.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.
You have to create an account and agree to the terms and conditions. You cannot do a commercial transaction at www.b-princess.com without creating an account.
However, sign up with us and you’ll be able to enjoy the following benefits:
– Track your orders and review past purchases.
– Request a return or exchange directly from your account.
– Preview our new collections and register your interest for your favorite pieces.
– Save your address so you can shop even quicker next time.
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our privacy policy.
I forgot my password, What Should I do?
To reset your password, follow the ‘Lost your password?‘ instructions on the LOG IN page.
What payment methods do www.b-princess.com accept & is it safe to use my credit card online?
We accept Visa, MasterCard, Paypal. All payments are processed through a secure checkout system provided PayPal (Secure Payment Gateway). First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly. If you would prefer to place an order by telephone, you can call Customer Care on +971 4 2581332 (from a mobile or internationally), Saturday to Thursday (9 AM to 9 PM (UAE Time).
In general, all our items will be in stock! For further assistance please email us on info@b-princess.com
Definitely but make sure you enter preferred shipping address whenever you place an order with us.
Delivery time frame will be specified at the Purchase description
The first step in initiating a Return is to contact us at info@b-princess.com for further instructions.
Please include your order number and item name you would like to return.
We do not offer direct exchanges. If you would like to exchange goods, we ask that you simply place a new order for the replacement goods and visit the returns page to return the goods or email to us for the further instruction Please include your order number and item name you would like to exchange.
If you, unfortunately, receive a faulty item, please dispatch for return delivery back to us with a description of the fault. Faulty items will be checked on receipt and validated.We will process a full refund including the original delivery charge Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
www.b-princess.com offers seasonal sales twice a year. Register for email updates to be notified when our sale starts, and when we offer further reductions.
If you, unfortunately, receive a faulty item, please dispatch for return delivery back to us within 2 days of acceptance of the Delivery and with a description of the fault. We will process a full refund including the original delivery charge. Faulty items will be checked on receipt and validated.
In the unlikely event, you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)
You can change any of your personal details such as name or address in the Manage Account section of the website, by clicking on Edit Details. When an order is placed, you cannot make changes to your name or address once your order has been dispatched.
Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.
Please refer to our Privacy Policy for more information.
For any reason, you may return your order to www.b-princess.com within 2 days of the purchase date by visiting the returns page. Please review the terms and conditions on our returns page for additional information about returning goods. Depending on the reason for a return you may be responsible for shipping and handling charges.
We do not offer direct exchanges. If you would like to exchange goods, we ask that you simply place a new order for the replacement goods and visit the returns page within 3 days of your original purchase to return the goods you would like to return.
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
Please visit the returns page and we will remedy the issue immediately.
All the products we carry and sell are “first quality” and free of major defects.
Clothing Shop Online currently accepts Visa, MasterCard, Discover, and Paypal. We do not ship COD.
You may return your order to www.b-princess.com within 72 hours of receiving the order if they are defective. You will receive replacement goods via the same shipping service you chose during check out. Please report claims using the returns page.
Estimated delivery dates are provided at check out and are not guaranteed due to some unavoidable shipping issues. When available you will be provided tracking information.
Click on the link to My Account in the upper left corner of the page or click here.
Upon check out, you can select between the various ground and air options. We will select the carrier to provide you the best value and service based on your location.
We currently offer international shipping in GCC
We do not accept orders for inventory we do not have, so we do not accept back orders.
We will remove the out of stock items from your order ship the rest of your order. You will not be charged for the out of stock items.
We do not have a minimum order size.
Please contact info@b-princess.com for additional information.
Our friendly customer service team can be contacted by emailing info@b-princess.com. You can expect a response within 48 business hours. For returns please visit the returns page.
To reset your password, follow the ‘Lost your password?‘ instructions on the LOG IN page.
We accept Visa, MasterCard, Paypal. All payments are processed through a secure checkout system provided PayPal (Secure Payment Gateway). First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly. If you would prefer to place an order by telephone, you can call us on +971566797888 (from a mobile or internationally), Saturday to Thursday (9 AM to 9 PM (UAE Time).
